COACHING SKILLS FOR MANAGERS: Leading Others to Maximum Potential

In today's business environment, an organization’s success depends heavily on their manager's coaching skills. The ability to develop employees not only yields better business results, but it also addresses ALL of the top workplace issues highlighted in our 2023 State of the Workplace research:

Having great internal coaches to develop employees is not only cost-effective, but it also an indispensable companion to any leadership and managerial development program.

Performex leverages proprietary methodologies and advanced coaching techniques to develop even the most challenged managers into successful workplace coaches. Our Coaching Skills for Managers program covers the following areas:

The Performex Coaching Skills for Managers Program

"The GRO2W Coaching System from Performex has given me a fool-proof leadership tool with built in steps to aid in successful discussions with my employees.  The questions being asked direct the discussion towards a SMART goal where employees can walk away with a measured, clear path forward.  Built into this discussion is feedback which is essential in making progress towards a goal.  Performex has this one figured out!"~ Dawn A - Vice President of Human Resources, Metromont

The Performex Approach

Performex Coaching Process to Build Coaching Skills for Managers

Workplace Coaching Program Outcomes:

This 8-hour workshop will equip your team with the tools necessary to successfully coach even the most difficult employees. Participants will receive reference materials and gain hands-on practice with the proven 6-step Performex Coaching Process. Participants will practice advanced questioning techniques and storytelling, both of which are essential skills to positive coaching outcomes. Following the workshop, each participant gains access to a one-hour consultation with a Performex Executive Coach to hone coaching skills and/or address specific coaching needs of their assigned managers to coach or mentor.

Do your managers coach their team members to maximum potential? Contact us to discuss a Workplace Coaching workshop for your organization.


John Bruce, Founder & Course Leader
Cherele Lavack 350px
Scott Baker

John Bruce, Chief Operating Officer

John's mission is accelerating client's businesses by improving the performance of their people and organizations. Committed to developing solutions that do just that, John brings his wealth of real world experience to the coaching sessions he facilitates.

Cherele LaVack, Executive Coach and Consultant

An expert at developing strategies that attract and retain high performers, Cherele is an innovative and transformative HR leader with a track record of improving processes, productivity and profitability.


Scott Baker, Executive Coach and Consultant

With over 25 years of corporate experience, including 10 years reporting to the CEO, Scott Baker brings a “having been there” perspective to strategic leadership and coaching.  Scott is certified as a Senior Professional in HR (SPHR) and an Associate Certified Coach by the International Coach Federation.


The Performex GRO²W Programs

GRO2W – Silver Program

8 hour of Workshop Instruction:

  • Performex feedback process
  • GRO²W fundamental questions
  • Skill / Will / Hill analysis
  • Skills / Knowledge / Behavior matrix tool
  • Performance / Development flowchart
  • Practice typical coaching scenarios
  • Coaching planning & practice for a team member
  • Build a personal GRO²W plan for becoming a coach

Tools & Materials:

  • Performex GRO2W coaching article
  • Coaching skills self-assessment
  • Skill/Knowledge/Behavior plan tool
  • GRO2W development plan template
  • Journal & stickers

Post Workshop Support:

  • Follow-up Webinar
  • 6 months of on-demand PFX Support (2 hours / month)


  • Rapid perfomance improvement 
  • Increase employee engagement and retention
  • Improve / change culture
  • Build talent pipeline
  • Support DE&I initiatives
  • Biggest "bang for the buck"
GRO2W – Gold Program

16 hour of Workshop Instruction:

GRO²W – Silver package plus 8-hour Advanced GRO2W coaching workshop:

  • Strategies for self-awareness /  denial
  • Improved development plans
  • Creating more impactful action steps
  • Overcoming coaching challenges
  • Competency-specific coaching skills

Tools & Materials:

GRO²W – Silver package plus:

  • Creating a Culture of Coaching
  • Coaching for Performance
  • Coaching a Better Way forward actions
  • Competency-specific coaching tools

Post Workshop Support:

  • Monthly email touchpoint for 6 months
  • 6 months limited PFX Hotline support (60 min per month)


  • Increase capability for specific / targeted competencies
  • Create in-house GROW coaching experts
  • Create higher level of compliance with (with more touchpoints / skills

Managerial Effectiveness

Your managers interact with your employees more than anyone else in the organization - especially in a hybrid or virtual work environment. Strong coaching stretches employees to perform at their highest capability and prepares them for future assignments.  The results are outstanding business results and an employer brand with a reputation of developing employees.

mgr culture

Coaching Increases Employee Effectiveness, Engagement and Experience

Effective coaches intrinsically have strong listening skills and empathy plus they skillfully ask questions that intrigue and engage employees. They see everyday challenges as opportunities to teach others vs. just telling them what to do. They understand that delegation isn’t just giving away work, it’s also an important tool to stretch and challenge employees – something that has become an expectation from employees.

Today, companies will thrive by… “moving away from traditional command-and-control practices and toward something very different: a model in which managers give support and guidance rather than instructions…” Herminia Ibarra and Anne Scoular, Harvard Business Review – Nov-Dec 2019

DEI Graphic

DEI & Coaching Synergy

Most often, organizations deploy DEI and coaching training for managers separately. However, combining the two efforts creates a synergistic result. Coaching is often focused on changing the behaviors of employees and managers, which is a big part of creating a DEI culture. In addition, having a robust coaching process effectively applied by all managers will create a talent and leadership pipeline – a must for attracting, engaging and underrepresented employees.

Building A Talent Pipeline

Having a robust talent pipeline is critical for a growing company. A good managerial coaching program is a critical element for a talent management process. The Performex  methodology is effective for both maximizing performance capability AND  developing future leaders.

Remote Wk Survey

Coaching Promotes and Preserves Culture

The implementation of more remote work has created flexibility which is highly valued  (if not expected) by employees. The result is likely having a negative impact on the culture of organizations. In a 2021 study conducted by Price Waterhouse Cooper, only 5% of the US executives responded that a culture could be sustained in a totally remote workplace. The fact is fewer personal interactions between team members is sure to have a negative impact on culture.

Strong and consistent managerial coaching plays a huge role in creating and maintaining a culture - especially when organizational values and behavioral expectations are in place. Coaching most often involves behaviors. Behaviors create experiences; experiences create beliefs; and beliefs drive cultural norms. If a company isn't creating a culture through coaching, a culture will evolve naturally and it may NOT the one that's desired!


Why Performex® Coaching?

There are many managerial coaching programs, so what makes Performex® the best choice? While coaching is essential, it is also one of the more challenging skills to master. Our GRO2W Coaching System™ is designed with features to provide the tools for adoption and success:

  • A simple easy-to-use, neuroscience-based process for creating Individual Development Plans.
  • Proven success for 45 years! This same technique is used in our Summit Leadership Excellence  Development Program.
  • Competency-based sample questions for planning coaching conversations.
  • Instruction and Coach the Coach support from former executives who lead team and coached countless employees and Performex clients.
  • Performex® Coaching Hotline Support for on-demand support.
  • Guaranteed results.

and... It Works!

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